Base Botique entrusts its shipments to DHL courier from Monday to Friday, from 9:00 to 16:00.

Orders received (with the exception of those placed on weekends) are processed within the next working day and then entrusted to the courier.

Once the order has been entrusted to the carrier, delivery times are 1–2 working days for Italy and 2–5 working days for the rest of the world, with some exceptions.

As soon as DHL takes charge of the package, the customer will receive the tracking code of the shipment via email and can then monitor it through the DHL portal at www.dhl.it.

The presence of the customer or their representative is required for the delivery of the goods.

If the customer is not present at the time of delivery, they will receive an email from DHL through which it will be possible to reschedule a second delivery attempt.

If the package received is damaged or not intact, the customer is invited to accept the delivery "with reserve" and to immediately contact the Base Botique customer service through the email info@tarrasweets.com

After 3 days from the date of delivery, the package will be considered normally delivered.

Please note: If for any reason, an order from basebotique.com is not successfully delivered to the Customer's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back at the Customer's expense, including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.

DELIVERY CHARGES

Couriers do not perform their service during the following holidays: 1 and 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, Christmas, and 26 December.

For shipments outside the European Union, any taxes and customs fees are charged to the customer.

AVAILABILITY OF THE GOODS

If the item purchased by the Customer is no longer available, they will receive written notice together with a full refund of the order.

Any requests to change the shipping address and/or personal data must be communicated to info@tarrasweets.com and are possible until the order is processed. Any modification requested after the Customer has received the email containing the order tracking code cannot be processed.

RIGHT OF WITHDRAWAL

Pursuant to art. 49, paragraph 4, Customers qualifying as Consumers have the right to withdraw from the contract, without indicating the reasons, within 14 days from when the Consumer or a third party appointed by them has received the Product.

Customers who purchase with a VAT number cannot exercise the right of withdrawal.